- Fagu Tea Garden, Mal Busty, Gorubathan
- Sun To Friday 7am to 10 pm
- +91-8945971564
Last Updated: [4-sep-2025]
1. Introduction
Welcome to NTR Hotels. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [YourWebsite.com], make a reservation, stay at our hotel, or interact with our services.
2. Information We Collect
Personal Information: Name, email address, phone number, postal address, payment information (credit/debit card details), government-issued ID (for check-in), passport number (if required), and stay preferences.
Booking Information: Dates of stay, room type, number of guests, special requests (e.g., dietary, accessibility).
Technical Data: IP address, browser type, device information, pages visited on our site, and cookies (see our Cookie Policy).
3. How We Use Your Information
We use your information to:
Process and manage your reservations and payments.
Communicate with you about your booking, offers, and promotions (with your consent).
Improve our services, website, and guest experience.
Comply with legal obligations (e.g., local hospitality laws).
4. Legal Basis for Processing (GDPR)
We process your data based on:
Performance of a Contract: To fulfill your reservation.
Legitimate Interest: For marketing analysis and fraud prevention.
Consent: For sending marketing communications. You can withdraw consent at any time.
5. Sharing Your Information
We may share your data with:
Service Providers: Payment processors, booking platform partners, email service providers, and IT support (all under strict confidentiality agreements).
Legal Authorities: When required by law or to protect our rights.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information.
Restrict or object to our processing of your data.
Data portability.
Withdraw consent for marketing.
To exercise these rights, please contact us at [privacy@ntrhotels.com].
8. Data Security
We implement robust security measures, including SSL encryption and secure servers, to protect your data. However, no method of electronic transmission is 100% secure.
9. International Transfers
If we transfer data outside your home country, we will ensure it is protected by adequate safeguards.
10. Contact Us
For any questions about this Privacy Policy, please contact:
NTR Hotels Data Protection Officer
[Your Hotel’s Physical Address]
[Your Phone Number]
[dpo@ntrhotels.com]
2. Refund & Cancellation Policy Template for NTR Hotels
Last Updated: [Date]
1. Reservation & Payment
A valid credit/debit card is required to guarantee all reservations. Prepayment may be required for certain rates or special offers.
2. Standard Cancellation Policy
Standard Rate: Reservations can be cancelled free of charge up to [48 or 72] hours before your scheduled check-in time on the date of arrival.
Non-Refundable / Advanced Purchase Rate: These rates are offered at a discount but are non-refundable. Cancellations or modifications will result in a full charge of the reservation amount.
3. No-Show Policy
In the event of a no-show (failure to arrive on the scheduled date without prior cancellation), the hotel will charge for the entire first night’s stay, or the full amount for non-refundable rates.
4. Early Departure
Guests checking out before their reserved departure date may be subject to an early departure fee equivalent to one night’s room rate and tax.
5. Refund Process
Approved refunds will be processed to the original method of payment within 7-10 business days. The time it takes for the refund to appear in your account depends on your bank or card issuer.
6. Modifications
Changes to your reservation (dates, room type) are subject to availability and rate differences. Please contact us directly to modify your booking.
7. Force Majeure
NTR Hotels is not liable for failures in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, or government restrictions. In such cases, our standard cancellation policy will apply, though we will endeavor to offer alternatives such as credit for a future stay.
8. Contact for Cancellations
To cancel or modify your booking, please:
Log into your account on our website.
Call us directly at [Your Direct Phone Number].
Email us at [reservations@ntrhotels.com].
3. Disclaimer Template for NTR Hotels Website
Last Updated: [Date]
The information contained on the NTR Hotels website ([YourWebsite.com]) is for general informational purposes only.
NTR Hotels makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Photographs of rooms, amenities, and facilities are for illustrative purposes only. Actual accommodations may vary.
In no event will NTR Hotels be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you can link to other websites that are not under the control of NTR Hotels. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, NTR Hotels takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
NTR Hotels is your trusted home in the Himalayan foothills. We are more than just a hotel; we are your welcoming family in Gorubathan. Dedicated to providing more than just a room, we offer a seamless and immersive natural experience, from comfortable stays and reliable travel arrangements to personalized guidance into the heart of the Dooars.
© 2025 NTR Hotel Gorubathan . All Rights Reserved.
